We, at Experience Factory, take charge of incoming calls on behalf of your company and thus guarantee your telephone availability. It is always multilingual and, if you wish, 24 hours a day from Monday to Sunday. You can therefore focus 100% on your guests and optimize the occupancy of your home. We ensure CUSTOMER CONTACT for the smooth running of your business.
Satisfied customers and a better occupancy rate thanks to your professional availability
We guarantee your customers optimal availability with competence and friendliness. You benefit from the efficiency of an optimal customer experience and so you can focus on your core business.
Concretely, this means for you:
• more flexibility
• more anticipation
• more time for the essentials
• better customer relations
The telephone availability of your business is crucial for the satisfaction of your customers - and therefore for your sales - The typical office day from 8 am to 5 pm is over. The interconnection between work and leisure leads to fundamental changes, as today's customer has demands that go beyond "5 pm". The Internet, the main competitor of "personalized" customer service, never sleeps. Arm yourself and ensure your availability.
A team of professionals will take care of your calls, chats, customer correspondence and emails according to your needs. No costly set-up or hidden resource costs. In very short deadlines and adapted to your existing organization, we guarantee you optimal availability. Our "dialogue specialists" handle requests on behalf of your company. In our database, we record all the information about the target people. Absences and important information are constantly updated.
For who ?
In particular, small and medium-sized businesses benefit from the outsourcing of a telephone call center. But also SMEs and companies who want to fill their "pipeline" of qualified leads in order to optimize their sales and generate more success / sales. Focus on your core business while we handle your contact requests. Your customers and those who want to become customers will appreciate it!